DELIVERY & RETURNS

DISPATCH

Each item is made to order and the personalisation is hand stamped upon receipt of payment, therefore all orders are normally dispatched within 10 working days, however this may be up to 14 days during busy periods. If this is the case we will drop you an email to let you know. 

If you require an order more urgently please contact us and we will try to accommodate this.

*Please note there will be an extra charge of £5 per item for any urgent orders.

DELIVERY

UK Delivery- Items Over £99

We offer FREE Royal Mail Signed For Delivery on all orders over £99

UK Delivery- Items Under £99

£5 Royal Mail Signed For Delivery for all items under £99 (2-3 working days from dispatch)

£7 Royal Mail Special Delivery for all items under £99 (Next day delivery after dispatch)

*Please note a signature is required upon receipt of your parcel. 

The Silver Stable are not responsible for any delay once dispatched. 

RETURNS, EXCHANGES & CANCELLATIONS

We are in the process of setting up an address for any returns/exchanges. In the mean time should you wish to return or exchange an item please send an email to info@thesilverstable.co.uk and we will get back to you to let know the next steps and send you the returns form.​

If you would like to cancel or amend an order once it is placed you're welcome to do so within 48 hours as long as your order has not been started. Unfortunately after this period you will not be able to cancel.

All earrings, personalised and bespoke pieces are non returnable & non refundable due to the nature of these products. Postage is also non refundable.

 

*Please note if you have had a free gift as part of your purchase during a promotion, any refunds and returns must contain this free gift. If this does not happen the cost of the free gift will be deducted from your refund.

Repairs: All repairs are case dependent. The Silver Stable are not responsible for the maintenance or improper care of your jewellery item.